Today, web software needs to be up and running on every hour of every day, every day of the year. Our software was constructed to achieve these demanding requirements.
One of the services we offer together with solutions we build with our software archetype is our ability to continuously monitor and test the software as it operates. We have tools that automatically perform tests every few minutes and notify us in the event of any problems.
We also offer clients and users the ability to submit reports of problems as well as submit requests for new features. We have tools that allow us to track defects and integrate them into our plans for new versions of the software.
Finally, for the many clients who request additional support, we allow them to schedule requests for additional assistance. Sometimes this may be one or two days or might be a week of time. This may involve help from one or more of our engineers. Our commitment to our customers is the reason for our success.